At Onesun CBD, we are committed to upholding the highest standards of journalistic integrity and providing accurate and reliable information to our readers. We value feedback and take complaints seriously. This Editorial Complaints Policy outlines our approach to addressing and resolving complaints related to the content published on our online magazine.
Scope of the Policy:
This policy applies to complaints regarding editorial content published on Onesun CBD, including articles, opinion pieces, and other written materials.
Types of Complaints Covered:
We welcome complaints related to the following issues:
- Inaccurate or misleading information
- Bias or lack of objectivity in reporting
- Violation of ethical guidelines or standards
- Plagiarism or copyright infringement
- Offensive or inappropriate language
- Discrimination, hate speech, or defamation
Complaint Submission:
To submit a complaint, please provide the following information:
- Your name and contact details (email address and/or phone number)
- The specific article or content in question (including the URL, publication date, and title if available)
- A clear description of the complaint, including the nature of the issue and any specific concerns
- Supporting evidence or references, if applicable
Complaints can be submitted via email to [contact email]. Please use the subject line “Editorial Complaint” for prompt attention.
Complaint Handling:
- Receipt of Complaint: Once we receive your complaint, we will acknowledge its receipt within [specify timeframe, e.g., 48 hours]. We may request additional information or clarification if necessary.
- Investigation and Review: We will conduct a thorough investigation into the complaint, including reviewing the relevant content, gathering relevant information, and consulting the involved parties as needed. This process may take [specify timeframe, e.g., up to 10 business days] depending on the complexity of the issue.
- Resolution: After reviewing the complaint, we will take appropriate action to address the issue. This may include:
- Publishing a correction, clarification, or update to rectify factual inaccuracies or misleading information.
- Offering a right of reply to affected parties to ensure fairness and balance.
- Removing or amending content found to be in violation of ethical guidelines or standards.
- Taking disciplinary action against any staff or contributors involved in serious breaches of journalistic integrity.
- 4.4 Communication: Throughout the complaint handling process, we will maintain open and transparent communication with the complainant, providing updates on the progress and resolution of the complaint.
Appeal Process:
If the complainant is dissatisfied with the outcome of the complaint, they may request a review by submitting an appeal to [contact email]. Appeals should include the reasons for the dissatisfaction and any additional information or evidence to support the appeal. Appeals will be reviewed by an independent party or senior editorial staff not involved in the initial complaint handling process.
Confidentiality and Privacy:
We respect the confidentiality and privacy of complainants. Personal information provided during the complaint process will be handled in accordance with our Privacy Policy.
External Resolution:
If a complaint cannot be resolved internally, complainants may seek resolution through relevant external bodies, such as media regulatory authorities or ombudsman services.
Policy Review:
We will periodically review and update this Editorial Complaints Policy to ensure its effectiveness and alignment with industry best practices. Any updates to the policy will be communicated on our website.
Thank you for taking the time to familiarize yourself with our Editorial Complaints Policy. We appreciate your feedback and commitment to upholding journalistic standards. Your contributions help us improve and deliver accurate and reliable content to our readers.
The Onesun CBD Editorial Team
This Editorial Complaints Policy was last updated on 25-7-2023.